Help Center
How can we help you?
Search our guides or browse topics below
Getting Started
Learn the basics of InstaPV in minutes
- How to view an Instagram Story anonymously 2 min read
- Viewing a public Instagram profile 1 min read
- Downloading Instagram Stories and Highlights 3 min read
- Creating a free account 2 min read
Privacy & Safety
How we protect your data and keep you anonymous
- Does the account owner know I viewed their story? 2 min read
- What data does InstaPV collect? 3 min read
- How to delete your account and data 2 min read
- Is InstaPV legal to use? 2 min read
Billing & Plans
Subscriptions, payments and upgrades
- What is included in the free plan? 2 min read
- How to upgrade to Pro 2 min read
- Cancelling your subscription 2 min read
- Requesting a refund 3 min read
Account & Settings
Manage your profile, password and preferences
- How to change your password 1 min read
- Updating your email address 2 min read
- Enabling two-factor authentication 3 min read
- Saved profiles and history 2 min read
Analytics & Reports
Understanding profile data and engagement metrics
- How to read an Instagram analytics report 4 min read
- What does engagement rate mean? 3 min read
- Tracking follower growth over time 3 min read
- Exporting analytics data 2 min read
Troubleshooting
Fix common issues and error messages
- "Profile not found" — what does it mean? 2 min read
- Why can't I see Stories from a private account? 2 min read
- Download not working — how to fix 3 min read
- Slow loading or blank profile page 3 min read
Frequently Asked Questions
No. When you view a story through InstaPV, your identity is completely anonymous. The account owner's story viewer list will not include your name or any trace of your visit. InstaPV retrieves only publicly available story data.
No — InstaPV only works with public Instagram accounts. Private accounts are protected by Instagram and we do not bypass any security measures. If an account is private, you will see an error message explaining that the profile is not accessible.
Free accounts can view up to 10 profiles per day. Pro accounts have higher limits and additional features like batch downloads and analytics history. Visit the Pricing page to compare all plans.
Open the profile on InstaPV, click on the story or highlight you want to download, then click the Download button (↓) that appears below the media. Videos and images are downloaded in their original quality.
Instagram Stories are available for 24 hours. If a story has expired before you tried to view it, InstaPV cannot retrieve it — the data is gone from Instagram's servers. Highlights, however, remain available indefinitely.
Go to Dashboard → Settings → Subscription and click "Cancel Subscription". Your Pro features will remain active until the end of your current billing period. You will not be charged again after cancellation.
Yes. InstaPV only accesses and displays publicly available data from public Instagram accounts. Viewing public profiles, stories, and posts is completely legal. We do not circumvent any security measures or access private account data.
Yes — Pro users can save up to 100 profiles to their account for quick access. Click the bookmark icon (🔖) on any profile page while logged in. Saved profiles appear in Dashboard → Saved Profiles.
Still need help?
Our support team is here for you — we typically reply within 24 hours.