Refund Policy

This policy explains how top-ups, account balances, and API request charges work. It applies together with the Terms of Service.

Added funds and top-ups

Funds or top-ups added to an InstaPV API account are non-refundable and are not redeemable for cash or transferable to another account, except where a refund or other remedy is required by applicable law. Please review the displayed amount and account before confirming a payment.

When API credits are charged

API credits are deducted only for a successful, billable API request. A failed upstream request does not charge customer API credits. A response that indicates an error or unsuccessful provider result is not billed as a successful request under this service rule.

Payment or balance discrepancies

If a payment is duplicated, a top-up is missing, or you believe credits were deducted incorrectly, contact support with the account email, transaction reference, endpoint, approximate request time, and response status. Do not send full card numbers, security codes, passwords, or API keys. We will review account and transaction records and correct verified processing or crediting errors. A correction to an account balance is not a cash refund.

Legal rights

This policy does not limit any mandatory consumer rights or remedies that cannot be waived under the law applicable to you. Where those rights conflict with this policy, the mandatory legal requirement applies.

Contact

Submit a billing question through the Contact Us page.